Legal & Policies

Please read these terms carefully before placing an order. By using the Raj Gharona platform, you agree to these conditions.

General Terms

  • Minimum order quantities apply for B2B wholesale pricing.
  • All prices are exclusive of GST unless explicitly stated.
  • Prices are subject to market fluctuation without prior notice.

Payment Terms

100% Advance Payment is preferred for fastest processing.
Alternative: 10% Advance, 90% payment strictly before dispatch.
Cash on Delivery (COD) is available only for D2C retail orders.
App Wallet / Ledger Balance must be pre-loaded via UTR submission.
Credit Limits are strictly monitored; ordering halts if limits are exceeded.
Overdue invoices attract an interest penalty as per standard terms.

Damages & Replacement Policy

1

Inspection: Customers must inspect all goods immediately upon delivery.

2

Reporting Window: Any damages, shortages, or discrepancies must be reported within 24 hours of receipt.

3

Evidence Required: Clear photographic and video evidence (including an unboxing video) is mandatory for all claims.

4

Resolution: Replacements or wallet refunds will be issued only for verified damaged goods.

STRICT NON-RETURNABLE CLAUSE:
Opened, partially used, or tampered bags/packets cannot be returned or replaced under any circumstances due to strict FSSAI food safety guidelines.

Last Updated: April 2026